Scope of application

Article 1.

1. The accommodation contract and related contracts that this hotel concludes with guests shall be prepared in accordance with the provisions of these Terms and Conditions, and matters not stipulated in these Terms and Conditions shall be subject to laws and regulations (laws and regulations, or those that are based on laws and regulations; same applies hereinafter) or in accordance with generally established customs.
2. In the event the hotel accepts a special agreement that is within the scope that would not infringe on any laws, regulations or customs, such a special agreement shall take precedence, irrespective of stipulations provided by respective proceeding sections.

Application for accommodation contract

Article 2.

1. A person who wishes to apply for an accommodation contract with the hotel must provide the following information to the hotel.
   • (1)Accommodation guest name
   • (2)Accommodation dates and estimated time of arrival
   • (3)Other matters deemed necessary by the hotel
   • (4)In the event the information provided for Paragraph 1 is determined to be false, or if any changes to details of the preceding paragraphs are not notified to the hotel, the hotel may refuse to conclude an accommodation contract, or cancel an accommodation contract.
2. In the event an accommodation guest requests for an extension of the accommodation period that continues beyond the accommodation date set forth in Paragraph 2) of the preceding paragraph during their stay, the hotel shall handle the request as an application filed for a new accommodation contract at the time such a request is made.

Establishment of accommodation contract

Article 3.

1. An accommodation contract shall be established at the time the hotel accepts the application for such a contract, as described in the preceding article.
2. In the event an accommodation contract is established according to stipulations provided in the preceding section, the hotel requires that the application fee, as stipulated by the hotel, be paid by the date specified by the hotel.
3. The application fee paid by the accommodation guest shall first be applied towards the accommodation charges payable by the guest for the final settlement of the account, then it shall be applied to penalty charges and compensations in the event that any situation applicable to the stipulations provided under Article 7 and Article 19 arises, and if there is any remaining balance, it shall be refunded at the time charges are paid according to the stipulations provided under Article 13.
4. In the event that the guest fails to pay the application fee, as set forth in Section 2, by the date specified by the hotel, according to the stipulations provided in the same section, the accommodation contract shall lose its validity.
   This applies, however, only in the event the hotel notifies the accommodation guest about the payment date for the application fee specified by the hotel.

Special agreements for not requiring payment of application fee

Article 4.

1. Notwithstanding the provisions of Section 2 of the preceding article, the hotel may accept a special agreement in which the payment of the application fee set forth in the same paragraph is not required after the conclusion of the contract.
2. In the event the hotel does not require a payment for the application fee upon accepting an application for the accommodation contract as described in Section 2 of the preceding article, or in the event a payment date for such an application fee is not specified, then the hotel is deemed to have agreed to a special agreement as described in the preceding section for the purpose of processing the matter.

Refusal to conclude accommodation contracts

Article 5.

1. The hotel may refuse to conclude an accommodation contract in the cases described below.
   • (1)In the event the accommodation application does not comply with these Terms and Conditions.
   • (2)In the event there is no guest room available due to full occupancy at the hotel.
   • (3) In the event the individual seeking accommodation is deemed to potentially engage in an act that violates provisions of laws and regulations, or public order, or good morals in relation to the accommodation.
   • (4)In the event the individual seeking accommodation is a patient of specified infectious disease classified as Category 1 infectious disease, Category 2 infectious disease, novel influenza infectious disease, new infectious disease or a specified infection designated by government ordinance that is applicable to the stipulation that requires hospitalization or the like.
   • (5)In the event the accommodation guest engages in an act of violent demand in relation to accommodation, or otherwise demands burden on the hotel that exceeds a reasonable range.
   • (6) In the event the individual seeking accommodation subjects the hotel or a hotel employee to such a demand for excessive service as unreasonable pickup and dropoff transportation or unreasonable room upgrades and the like, as well as a demand for an apology that lacks social appropriateness, detaining the receiver of a call for a prolonged period of time over the phone for reprimanding and the like, and other repeated demands that pose an excessive burden for implementation and can potentially significantly impede on the provision of services related to accommodation for other accommodation guests.
   • (7)In the event that providing accommodation is not possible due to natural disasters, facility failures, or any other unavoidable reasons,
   • (8)In the event the individual seeking accommodation is determined to be drunk or is deemed to cause significant inconvenience to other accommodation guests, or behaves in a manner that causes significant inconvenience to other accommodation guests.
   • (9)In the event the accommodation guest is deemed to have conducted acts that damage the properties of the hotel or obstruct the operation of the hotel, or engages in acts of violence, threat, extortion, obscenity, sexual harassment, forced kneeling to apologize, coercive and unreasonable demands, as well as behaviors that infringe on privacy and human rights of hotel employees against the hotel or a hotel employee, or is engaged in other behaviors that violate social morals such as shouting loudly, conducting personal attacks and the like that in the way they are conducted and in their context deviate from social morals, or in the event the individual has in the past been deemed to have conducted such actions.
   • (10) In the event the individual seeking accommodation is under age (under 18 years of age) and is determined to have no consent from any person with parental authority.
2. In addition to provisions of the preceding section, the hotel shall not conclude any accommodation contract with an individual that the hotel deems corresponds to any of the descriptions provided below.
   • (1)An individual or entity that is a crime syndicate, a member of a crime syndicate, or a crime syndicate related company,or a crime syndicate related organization, or persons associated with other antisocial forces.
   • (2)An individual or entity that is a corporation or any other form of organization with business activities controlled by a crime syndicate.
   • (3)A corporation with a corporate officer that is a crime syndicate member, crime syndicate affiliated business, an organization that is affiliated with such business, or individuals that are affiliated with such entities, as well as any other antisocial forces.
   • (4)An individual engages in a behavior that causes significant inconvenience to other accommodation guests.
   • (5)An individual that makes violent demands or acts against the hotel or a hotel employee, or makes a demand that causes a burden that exceeds a reasonable range.

Explanation of refusal to conclude accommodation contract

Article 6.

1. An individual seeking accommodation shall have the right to request an explanation for the reason for refusal by the hotel to conclude an accommodation contract.

Right of accommodation guests to cancel accommodation contract

Article 7.

1. Accommodation guests may cancel an accommodation contract at any time, by notifying the hotel.
2. In the event an accommodation guest cancels all or part of an accommodation contract due to reasons attributable to the responsibility of such a guest (excluding cases where the guest cancels an accommodation contract prior to the payment of the application fee requested by the hotel, with a payment date specified in accordance with stipulations of Section 2 under Article 3), such a guest is required to pay a penalty charge as cited in Attached Table 2. In the event the hotel has accepted the special agreement as stipulated in Section 1 under Article 4. However, this applies only when the hotel has notified the accommodation guest about the obligation to pay a penalty charge when the accommodation contract is canceled by the accommodation guest.
3. In the event an accommodation guest does not arrive at the hotel by 9 PM on the day of the accommodation without making any notification to the hotel (or one hours past the clearly indicated arrival time, if provided in advance), the relevant accommodation contract may be deemed to have been canceled by the accommodation guest and processed accordingly.

Contract cancellation rights of hotel

Article 8.

1. The hotel may cancel an accommodation contract in the cases described below.
   • (1)In the event the accommodation guest is deemed to potentially engage in an act that violates provisions of laws and regulations, or public order, or good morals in relation to the accommodation.
   • (2)In the event the accommodation guest is a patient of a specified infectious disease.
   • (3)In the event the accommodation guest engages in an act of violent demand in relation to accommodation, or otherwise demands burden on the hotel that exceeds a reasonable range.
   • (4)In the event the individual seeking accommodation subjects the hotel or a hotel employee to such repeated demands that pose an excessive burden for implementation and can potentially significantly impede the provision of services related to accommodation for other accommodation guests.
   • (5)In the event providing accommodation is not possible due to natural disaster, facility failures or any other unavoidable reasons.
   • (6)In the event the individual seeking accommodation is determined to be drunk, or is deemed to cause significant inconvenience to other accommodation guests, or behaves in a manner that causes significant inconvenience to other accommodation guests.
   • (7)In the event the accommodation guest is deemed to have conducted acts that damage the properties of the hotel or obstruct the operation of the hotel, or engages in acts of violence, threat, extortion, obscenity, sexual harassment, forced kneeling to apologize, coercive and unreasonable demands, as well as behaviors that infringe on privacy and human rights of hotel employees against the hotel or a hotel employee, or is engaged in other behaviors that violate social morals such as shouting loudly, conducting personal attacks and the like that in the way they are conducted and in their context deviate from social morals, or in the event the individual has in the past been deemed to have conducted such actions.
   • (8) In the event the accommodation guest smokes in bed or the like, or tampers with firefighting equipment, or does not comply with, or engages in prohibited matters stipulated in the rules of use stipulated by the hotel.
2. In addition to provisions of the preceding section, the hotel shall have the right to unconditionally cancel an accommodation contract with an accommodation guest that the hotel deems corresponds to any of the descriptions provided below.
   • (1)An individual or entity that is an antisocial force.
   • (2)An individual or entity that is a corporation or any other form of organization with business activities controlled by a crime syndicate.
   • (3)A corporation with a corporate officer that is a crime syndicate member, crime syndicate affiliated business, an organization that is affiliated with such business, or individuals that are affiliated with such entities, as well as any other antisocial forces.
   • (4)An individual engages in a behavior that causes significant inconvenience to other accommodation guests.
   • (5) An individual that makes violent demands or acts against the hotel or a hotel employee, or makes a demand that causes a burden that exceeds a reasonable range.
3. The following shall apply in the event the hotel cancels the accommodation contract, based on stipulations provided in the preceding two sections.
   • (1)The hotel shall not charge the accommodation guest for any services and other similar matters that have not yet been provided.
   • (2) The accommodation guest must pay charges for accommodation services that have already been provided, and take all the baggage brought into the guest room, then leave the hotel immediately.
   • (3)The hotel shall not respond to any demands to pay for penalties, compensation for damages and any other claims whatsoever.
4. In the event an incident that corresponds to descriptions of Paragraphs (1) to (8) in Section 1 or Paragraphs (1) to (5) in Section 2 arises, the hotel shall respond to such an incident promptly, with the cooperation of the police and other authorities, irrespective of whether an accommodation contract has been canceled or not.

Registration of accommodation

Article 9.

1. Accommodation guests are required to register the following details at the front desk of the hotel on the day of their accommodation.
   • (1)Names and addresses, genders, and contact details of accommodated guests. Matters stipulated by ordinances and the like of the local government in which the hotel is located.
   • (2)Nationality, passport number, place of entry and date of entry into Japan (a copy of the passport will be taken)
   • (3)Departure date and planned departure time from Japan
   • (4)Other matters deemed necessary by the hotel
2. In the event an accommodation guest intends to make a payment for accommodation charges, as stipulated under Article 13, with an accommodation voucher, credit card, or other such similar method instead of cash, such a guest is requested to present such method of payment in advance at the time of registration, as described in the preceding section.
3. Personal information provided to our hotel shall be managed in an appropriate manner and according to the Privacy Policy of Sancoinn Co., Ltd.

Time of guest room use

Article 10.

1. The hotel's guest rooms are available for use by accommodation guests from 15:00 to 10:00 the following morning (15:00 to 11:00 the following morning for hotels under the Grande brand). In the event a guest is accommodated consecutive nights, the guest room shall be available for use all day, except for the arrival day and departure day.
2. Irrespective of provisions stipulated in the preceding section, the hotel may respond to a request for a guest room use outside the time stipulated by the said section. In such instance, in the guest case, the guest shall be required to pay the amounts stipulated in the following paragraphs, according to the time used.
   • (1)Hourly rate of 1,000 yen (tax inclusive)
   • (2)Accommodation charge for one night beyond 14 hours (tax inclusive)
     * The request for the use of a guest room beyond the stipulated time may not be accommodated if the hotel has full occupancy and the like.
3. Times and charges stipulated by Section 1, as well as Paragraphs (1) and (2) in Section 2, may be changed temporarily, due to unavoidable circumstances. An appropriate method shall be used to notify our guests in such circumstances.

Strict observance of rules of use

Article 11.

1. Accommodation guests are required to comply with the rules of use stipulated by the hotel and displayed on the hotel premises while they are on the premises. Guests who refuse to comply may be refused from future use.

Hours of operation

Article 12.

1. The hours of operation for main facilities at the hotel shall be as described below, while details on the hours of operation for other facilities shall be made known on supplied pamphlets, posted displays at various locations, service manuals available in guest rooms and other similar things.
   • (1)Front desk hours of operation
     • (a)No curfew
     • (b) Front desk service provided 24 hours
       * Service hours of some locations exclude night time.
2. Hours described in the preceding section may be changed temporarily, due to unavoidable circumstances. An appropriate method shall be used to notify our guests in such circumstances.

Payment of charges

Article 13.

1. Details of accommodation charges and other similar things payable by accommodation guests are as listed in Attached Table 1.
2. The payment for the accommodation charges described in the preceding section shall be made at the front desk, in cash or by accommodation vouchers approved by the hotel, or other means that replace such methods such as a credit card, at the time of the arrival of the accommodation guests.
3. Accommodation charges are payable by the accommodation guest, even when the guest arbitrarily decides not to stay for accommodation after the hotel makes a guest room available and usable to the guest.
4. Accommodation charges are payable in advance.

Responsibilities of hotel

Article 14.

1. The hotel shall compensate for any damages sustained by the accommodation guests in the course of fulfilling the accommodation contract or any related contracts, or due to non-fulfillment thereof. This does not apply, however, in cases where such damages are caused by reasons that are not attributable to the hotel.
2. The use of Wi-Fi and other internet connectivity services that are made available by the hotel must be based on the discretion and responsibility of the users themselves. The hotel does not guarantee any communication environments or communication speeds. Furthermore, the hotel does not take any responsibility whatsoever regarding other aspects of connection quality, failure or malfunction of equipment owned by users, security, and the like.
3. The hotel does not take any responsibility whatsoever regarding problems caused by power outages, water outages, malfunctions or unavailability of facilities, as well as announcements made by emergency broadcast systems that were caused by natural disasters, unforeseen interruptions of electric power, water, gas and the like from their suppliers, as well as other reasons that are not attributable to the responsibility of facilities at the hotel.
4. The hotel has purchased hotel liability insurance to deal with the unlikely event of a fire occurring at the hotel.

Handling instances when contracted guest rooms cannot be made available

Article 15.

1. In the event the hotel is unable to provide an accommodation guest with a guest room for which the guest had concluded an accommodation contract, the hotel shall, with the consent of the guest, arrange for accommodation at another accommodation facility with conditions that are as similar as possible.
2. Irrespective of stipulations provided by the preceding section, in the event the hotel is unable to arrange for another accommodation, the hotel shall pay the accommodation guest a compensation charge that is equivalent to the penalty charge, and such a compensation charge shall be applied towards the amount of compensation for damages. The hotel shall not pay such compensation charge; however, in the event the hotel is unable to provide a guest room for reasons that are not attributable to the responsibility of the hotel.

Handling of deposited articles, etc.

Article 16.

1. The hotel shall compensate for damages arising from loss, damage or other similar damages involving items, cash, or valuable items deposited by accommodation guests at the front desk, except in cases where such an incident is due to a force majeure event. In cases of cash and valuables, however, the hotel shall compensate for damages of up to 50,000 yen as the limit, in the event the accommodation guest did not declare the types and values of such articles when asked by the hotel to do so.
2. The hotel shall not take any responsibility whatsoever for articles and cash, as well as valuables that are brought into the hotel by accommodation guests that are not deposited at the front desk, unless there is an intentional fault or gross negligence on the part of the hotel, even such items are lost, or sustain such damages as breakages and the like.
3. Articles and valuables that an accommodation guest may deposit at the front desk shall have a ceiling value of 50,000 yen.

Storage of guest baggage and personal effects

Article 17.

1. In the event that the baggage of an accommodation guest arrives at the hotel prior to the accommodation, and if the hotel agrees to store it until their arrival, the hotel shall store it with responsibility and hand it over to the accommodation guest at the time of check-in at the front desk.
2. In the event any baggage or personal effect of an accommodation guest is left behind at the hotel after the guest has checked out, the hotel shall hold them for three months, including the day on which such an item is discovered, and then dispose of it. (Food, beverages, magazines and the like shall be disposed of on the same day.) The hotel does not initiate any contact on the matter, as a general rule.
3. Expenses required to ship items that have been left behind shall be borne by the accommodation guest (owner).
4. The responsibility of the hotel with regard to storing items relevant to this article shall comply with stipulations provided in Section 1 under Article 16 of these Accommodation Terms and Conditions.

Responsibilities for parking

Article 18.

1. In the event an accommodation guest uses a parking space provided by the hotel, the hotel merely lends such a space and shall not take any responsibility for the management or movement of the relevant vehicle, regardless of whether the vehicle key is entrusted by the guest. In the event the damage is caused intentionally or by the negligence of the hotel in relation to the management of the parking lot. However, the hotel shall be held responsible for compensation.
2. The hotel takes no responsibility whatsoever for damages sustained by a vehicle or a user arising from the reasons described below.
   • (1)Accidents and malfunctions caused by natural disasters and other force majeure events.
   • (2)Accidents and malfunctions caused by loads or attachments on the relevant vehicle.
   • (3)Collisions and other accidents in the parking lot and any trouble between users that occur due to reasons that are not attributable to the responsibility of the hotel.
   • (4)Loss and theft of goods and valuables in the vehicle.
3. If an accommodation guest damages parking lot facilities and the like, such a guest shall be required to compensate for the damage.
4. The hotel shall charge owners of vehicles that are found to be parked in the parking lot without authorization.

Responsibilities of accommodation guests

Article 19.

Section 1. In the event the hotel incurs damages due to an intentional action by or through the gross negligence of an accommodation guest, such an accommodation guest shall be required to compensate the hotel for such damages.

Remarks:

1. Percentages (％) represent rates of penalty charges with respect to basic accommodation charges described in ①, which the accommodation guests must pay in the Attached Table 1.
2. In the event the number of days in the contract is reduced, a penalty charge equivalent to one day (first day) of accommodation shall be applied, irrespective of the number of days that was reduced.
3. Excluding infants.

1. Do not use heating apparatuses, such as a space heater, cooker, trouser press and the like, as well as an iron in hallways and guest rooms. This, however, excludes equipment provided by the hotel.
2. Do not smoke in places where there is a risk of fire, such as in bed. Furthermore, refrain from smoking at locations other than smoking corners and smoking rooms.
3. Do not annoy or inconvenience other people by singing loudly, engaging in noisy behavior and using other means.
4. Do not bring any items described below into hallways and guest rooms.
   • (a) Pets such as animals and birds. Assistance dogs (guide dogs, service dogs, hearing dogs), however, are excluded.
   • (b) Things that emit a particularly bad odor
   • (c) Significantly large amounts of articles
   • (d) Items that are easily ignited or flammable, such as gunpowder and volatile oil
   • (e) Firearms, crossbows (bow guns), and swords, for which possession is illegal
   • (f) Stimulants, narcotics, and other drugs and chemicals that are prohibited by law
5. Do not engage in gambling and acts that violate public order and morals in hallways and guest rooms.
6. Do not use the facilities and items in hallways and guest rooms for purposes other than what they are intended for.
7. Do not remove items from guest rooms out of the hotel or move them to other locations in the hotel.
8. Do not attach foreign objects to the hotel buildings or facilities or perform any work to alter their current conditions. Actual costs will be charged in case such items are damaged.
9. Do not hang any item on the windows that may deteriorate the appearance of the hotel.
10. Do not distribute advertising materials to other guests in the hotel.
11. Do not leave any personal effects in hallways, lobby or other locations.
12. There is no curfew at this hotel. Be sure to bring your room key card when going out. Actual cost will be charged in case the room key card is lost.
13. Notify us in advance to change the number of nights or persons for accommodation.
14. Consigned laundry items and left items will be stored for up to 3 months after departure. Deposited baggage will only be kept until the day of departure.
15. Clearly state the type and value when depositing valuables at the front desk. The following articles, however, will not be accepted for safekeeping. The hotel takes no responsibility for the theft of such items.
    • (a) Cash or equivalent that exceeds 50,000 yen.
    • (b) Artwork, antique and precious metals.
    • (c) Precision equipment such as personal computers.
    • (d) Personal information such as a customer list.
    Furthermore, deposited baggage will only be kept until the day of departure.
16. Pay the accommodation charges for the nights of accommodation in advance at check-in. Pay for an extended number of nights at the time the hotel is notified.
17. Do not bring random visitors into the guest room or allow them to use the facilities and items in the guest room.
    The hotel prohibits entry to guest rooms by anyone who is not being accommodated at the hotel.
18. Do not use guest rooms or the lobby as an office or a business office.
19. Note that the hotel does not pay for guests’ shopping charges, ticket fees, taxi fares, stamp fees, luggage shipping fees and the like.
20. Use restrooms in the common areas of the building according to your physical (biological) characteristics.
21. Guests who use a large communal bath at the hotel are required to comply with the rules described below in order to ensure comfortable and safe use of the baths.
    • (a) Persons with tattoos are not permitted to use the facility.
    • (b) The hotel takes no responsibility whatsoever for any theft in changing rooms.
    • (c) The age limit for children bathing with a parent of a different gender is 6 years of age, as a general rule. Furthermore, the hotel complies with any age restrictions established by the individual local government in which the hotel is located.
    • (d) The use of lockers and washers and dryers in changing rooms is limited to the operating hours of large communal baths.
    • (e) All locker doors are opened after the operating hours of large communal baths.
    • (f) In the event any item is left in a locker after the operating hours of large communal baths, the hotel shall hold them for three months, including the day on which such an item is discovered, and then dispose of it. (Food, beverages, magazines and the like shall be disposed of on the same day.) The hotel does not initiate any contact on the matter, as a general rule.
    • (g) Guests are required to select a large communal bath that suits the physical (biological) gender.
22. Do not use hair dye or bleach in guest rooms or large communal baths.

Sanco Inn Co., Ltd. (hereinafter referred to as “Sanco Inn”) strives on a daily basis to obtain the confidence of society by handling, in accordance with the following policy, information that Sanco Inn deals with in the course of business, such as information from which any specific individual is identifiable, including the names, addresses, and email addresses of customers, Sanco Inn’s officers and employees, and other relevant individuals (hereinafter collectively referred to as a “customer, etc.”), and information which contains any individual identification code (meaning those individual identification codes specified in Article 2, paragraph (2) of the Act on the Protection of Personal Information) (hereinafter collectively referred to as “personal information”).

1. Collection by proper methods

When collecting personal information, Sanco Inn clarifies the purpose of use of such information as follows, limits its use to the extent necessary for achieving that purpose, and collects the information on the basis of the prior consent of the person associated with the information:

1. to carry out hotel reservation operations;
2. upon receiving an inquiry from the customer, to refer to relevant details and respond to the inquiry;
3. to forward emails to customers who have indicated their intention through the email delivery service of Sanco Inn to receive such emails;
4. to contact customers when there is any urgent information;
5. to deliver goods such as prizes for prize competitions;
6. to use personal information as a reference for improving this website and the services of the Sanco Inn chain;
7. in relation to employee recruitment, to use personal information for administrative communication or to consider and decide on recruits;
8. in the case where an inquiry, application for use, or other request is made by any customer, etc. with respect to any product, service, etc. provided by a company of the Mie Kotsu Group, to contact the company running the relevant business;
9. to carry out various procedures associated with officers and employees, such as business communication, and personnel and labor management; or
10. to disclose the personal information to officers and employees for the sale and marketing of products, etc. handled by companies of the Mie Kotsu Group.

2. Principles of use and provision to third parties

Sanco Inn will not use personal information or provide it to any third party unless Sanco Inn has obtained prior consent to such use or provision, unless otherwise specifically provided for by laws, regulations, etc., or unless there are other justifiable reasons; provided, however, that Sanco Inn may process personal information into a form from which any specific individual cannot be identified (anonymously processed information) and may use it as a statistical material for Sanco Inn or provide it to a third party as a material for studying usage/purchase trends.
In such case, Sanco Inn will announce, on its website, which items of individual-related information are included in the relevant anonymously processed information and, additionally in the case of providing anonymously processed information to any third party, the method of provision of the anonymously processed information.

3. Joint use

The personal information of customers, etc. may be jointly used only when it is necessary to do so to the following extent.

1. Jointly used items of personal information
   Name, address, postal code, phone number, fax number, email address, date of birth, and gender
2. Range of joint users
   Mie Kotsu Group companies, Mie Kotsu Labor Union, and Mie Kotsu Health Insurance Society
3. Purposes of use
   • (i)To contact the relevant group company or organization in the case where an inquiry, application for use of a product, or other request is made by any customer, etc.
   • (ii)To carry out various procedures associated with officers and employees, such as business communication, and personnel and labor management
   • (iii)To disclose personal information to officers and employees for the sale and marketing of products, etc. handled by companies of the Mie Kotsu Group
4. Name of the person/party responsible for management of the personal information concerned
   Mie Kotsu Group Holdings, Inc.

4. Depositing personal information with contractors

When providing personal information to a contractor, Sanco Inn will impose upon the contractor an equivalent obligation of information management to the obligation that Sanco Inn assumes unless there are special circumstances, and will conduct appropriate supervision and take other relevant measures to prevent the leakage or re-provision of the personal information from the contractor.

5. Respect for human rights

Sanco Inn respects the rights of individuals with regard to personal information and, if there is a demand made by a customer for disclosure of the customer’s own personal information, will respond to such demand within a reasonable period of time and to a reasonable extent. Furthermore, if there is an error or change in a customer’s personal information, Sanco Inn will promptly deal with it within a reasonable period of time after confirming the identity of the customer concerned.

6. Proper information management

Sanco Inn has appointed an administrator for personal information to implement appropriate and reasonable safety measures and other relevant actions, thereby striving for strict management to prevent any unauthorized access, loss, destruction, falsification, etc. of personal information.

7. Observance and review of laws, regulations, and standards

Sanco Inn complies with applicable laws, regulations, and standards regarding personal information. Furthermore, Sanco Inn has established its own rules for protection of personal information and endeavors as a manager of personal information to enforce those rules and continuously improve them.

8. Procedure for a “request for disclosure, etc.” of personal information

When you, as a customer, wish to make a request for disclosure, etc. of your own personal information, please send a copy of the prescribed request form together with the document(s) necessary for identification and the necessary fee (only when requesting disclosure or notification of the purpose of use ) to Sanco Inn by post. Please note that Sanco Inn will not assume any liability for any postal accident, non-delivery, or other similar event that occurs while your request form for disclosure, etc. is being forwarded, except for reasons attributable to Sanco Inn.
Furthermore, please also understand that it takes at least two weeks from the commencement of the procedure for disclosure, etc. until Sanco Inn can reply to your request.

■ Contact point for a request for disclosure, etc.

“Personal Information Contact Point” in General Affairs/Human Resources Department, Sanco Inn Co., Ltd.

3-21-7 Meieki, Nakamura-ku, Nagoya-shi, 450-0002 Japan

■ Document(s) to be submitted when requesting disclosure, etc.

Request Form for Notification of Purpose of Use, Disclosure, etc. of Retained Personal Data
Please download and print out the above request form, fill it in with the applicable details, affix your signature and seal, enclose the document for identification (one of the following document types) with the request form, and send the request form to the above “Personal Information Contact Point” of Sanco Inn by post.
If a request is made by an agent, please fill in the form with the address, signature, and seal of the agent, in addition to the address and name of the requesting person.

* The person making a request is required to bear all costs for the request, such as those incurred for printing, acquisition of identification documents, and postage.
* Please note that documents and other items (including identification documents) submitted when making a request for disclosure, etc. will not be returned.

■ Document(s) required for identification of the requesting person or his/her agent (one of the following types

- Document for identification of the requesting person
One of the following items: a copy of the requesting person’s driving license, passport, basic residential registry card, insurance certificate for certain types of insurance, insurance card for nursing care insurance, pension book, or document equivalent to these documents; an official abstract of the requesting person’s family register; or an official copy of the requesting person’s resident record

- Documents for identification of the agent
An official copy of the requesting person’s resident record, a letter of attorney, an official copy of the registered seal certificate for the seal used in the preparation of the letter of attorney, and one of the following items: a copy of the agent’s driving license, passport, basic residential registry card, insurance certificate for certain types of insurance, insurance card for nursing care insurance, pension book, or document equivalent to these documents; an official abstract of the agent’s family register; or an official copy of the agent’s resident record

■ Fee for a request for disclosure, etc. and payment method

When a request is made for notification of the purpose of use of retained personal data or for disclosure of such data, a fee of 500 yen will be collected for each request to cover the costs incurred by Sanco Inn. Please send a postal money order or postage stamps to the value of the fee with your request form and identification document(s).

■ If a request for disclosure, etc. cannot be fulfilled

Sanco Inn will not be able to meet requests for disclosure, etc. in the following cases:

1. if the request form prescribed by Sanco Inn is not used;
2. if the request form is not completed with the necessary information, for example, due to the omission of any detail or the required seal;
3. if the identity of the requesting person or agent cannot be confirmed, such as when no identification document is enclosed;
4. if the fee is not enclosed or is insufficient; or
5. if the request falls under any of the cases specified in the following provisions of the relevant Act: the proviso of Article 27, paragraph (2); the proviso of Article 28, paragraph (2); Article 29, paragraph (2); and the provisos of paragraphs (2) and (4) of Article 30.

* If your submitted document or other item is insufficient, if your request for disclosure, etc. cannot be fulfilled, or if otherwise necessary, Sanco Inn will contact you at the address stated on your request form.
Furthermore, if you fail to carry out the required correction, re-submission, or other relevant action within a certain period of time since Sanco Inn made contact with you, your request for disclosure, etc. or other relevant demand will be deemed not to have been made.

■ Inquiries regarding the handling of personal information

For inquiries regarding personal information, please forward your inquiry to the above address by post or call the following number:
Telephone: 052-589-0035
(10AM-12AM & 1PM-5PM, except on Saturdays, Sundays, public holidays, and summer holidays, and between December 29 and January 3)